How long is the warranty on my mattress?
Your new memory foam mattress is covered by a 10 year prorated limited warranty. Please retain your receipt as your warranty record.
What does the warranty cover?
This limited warranty covers workmanship, manufacturer's defects, and materials for a period of 10 years (prorated). Sorry, there is no comfort guarantee expressed or implied.
Experiencing an issue with your purchase?
You can begin a warranty claim HERE. You will be required to provide proof of original purchase from an Authorized Retailer, Premier Retailer, Authorized E-tailer, or MLILY USA. You may also need to supply images of your mattress and a description of the issue you have encountered.
Protect your investment when you shop online. Look for the Authorized E-tailer logo to ensure that your mattress is covered by our warranty. Online purchases made through Authorized E-tailers guarantee that you are receiving genuine MLILY products and that your purchase is covered under our manufacturer's warranty. If you purchase an MLILY product from an unauthorized retailer, your warranty will not be valid.
Buying from a reseller like Amazon, Craig's list, or E-bay?
Please remember: MLILY products purchased from any third party website, including but not limited to Amazon, Craig's List, Overstock, or Ebay are not covered by the MLILY Limited Warranty.
Do I need to flip my mattress?
Mlily mattresses are designed with a single sleeping surface, so there is no need to flip your mattress.
How often should I rotate my mattress?
To promote longevity and even wearing, your mattress should be rotated 180 degrees every 3 months.
Can the mattress cover be cleaned?
Most MLILY models feature a removable cover which can be dry cleaned. We do not recommend using an at home washing machine, as our quilted foams can become dislodged.