Support Center
(877) 475-7768
csr@mlilyusa.com
Shipping
MLILY understands how excited you are for your new items to arrive so that you can start experiencing better sleep. We process orders for shipping Monday – Friday, excluding weekends and holidays. Please allow 1–3 days for order processing.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
Processing Time
We’re on it! It normally takes 1–3 business days for us to process your order. Please note that this does not include holidays and weekends.
Delivery Time
Your packages will be delivered to your doorstep by trusted carriers like UPS, FedEx, and other logistics partners. With several warehouses across the U.S., we collaborate closely with shipping providers to ensure fast and reliable delivery.
Certain items or orders, due to weight or size, may require an LTL palletized shipment. If this occurs, we will coordinate directly with you so that your delivery arrives when you expect it.
Carrier
Orders ship using reliable national carriers such as UPS and FedEx, along with other trusted shipping partners to ensure safe and timely delivery.
Shipping Origin
Your items will ship from the nearest U.S. warehouse that has the product available in stock. This helps reduce delivery time and ensures faster order fulfillment.
Shipping Cost
MLILY offers free standard shipping on orders delivered within all 50 U.S. states.
Tax
Your order may be subject to applicable sales tax.
Taxes are calculated based on state and local tax regulations.
MLILY collects sales tax only for certain items shipped to applicable states where required.
Need help?
For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us.
Email: csr@mlilyusa.com
Frequently Asked Questions
Shipping is free on all MLILY products when purchased directly through www.mlilyusa.com.
MLILY USA ships to all 50 states. Additional shipping costs apply to Hawaii and Alaska. MLILY USA does not ship internationally.
MLILY memory foam and hybrid products are compressed and vacuumed sealed for shipping convenience. Your package will be shipped via FedEx directly to your door.
If you placed your order directly through mlilyusa.com, please get in touch with our team of customer service specialists through live chat, phone, or email.