Shipping
MLILY understands how excited you are for your new items to arrive so that you can start experiencing better sleep. We process orders for shipping Monday - Friday, excluding weekends and holidays.Please allow 1-3 days for order processing.
We have put a lot of focus on making sure
the items get delivered to our customers as quickly as possible.
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Processing Time
We’re on it! It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.
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Delivery Time
Your packages will be whisked to your doorstep by trusted names like UPS, FedEx, and more. With several warehouses across the US, we collaborate closely with logistics providers to enhance the delivery experience with top-notch service.
Certain items or orders, due to weight/size, may require an LTL palletized shipment. If this happens, we will coordinate directly with you so that your delivery arrives when you expect it to.
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Carrier
Your packages will be whisked to your doorstep by trusted names like UPS, FedEx, and more. With several warehouses across the US, we collaborate closely with logistics providers to enhance the delivery experience with top-notch service.
Certain items or orders, due to weight/size, may require an LTL palletized shipment. If this happens, we will coordinate directly with you so that your delivery arrives when you expect it to.
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Supplement
Your items will be shipped from the nearest US local warehouse that stocks the item you ordered.
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Shipping Cost
We offer free shipping for orders to all 50 states.
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Tax
Your order may be subject to sales taxes.
We are required to charge these based on specific state and local tax rates.MLILY only collects sales tax for certain items shipped to applicable states.
Need help? We’re here for you.
For more information about our shipping practices, if you have questions, or if you would like to make a complaint,please contact us by e‑mail at csr@mlilyusa.com.
Frequently Asked Questions
Is shipping free?
Shipping is free on all MLILY products when purchased directly through www.mlilyusa.com.
Where does MLILY ship?
MLILY USA ships to all 50 states. Additional shipping costs apply to Hawaii and Alaska. MLILY USA does not ship internationally.
How will my package be delivered?
MLILY memory foam and hybrid products are compressed and vacuumed sealed for shipping convenience. Your package will be shipped via FedEx directly to your door.
I received the wrong item. What do l do?
If you placed your order directly through mlilyusa.com, please get in touch with our team of customer service specialists through live chat, phone, or email.