MLILY USA

Return & Refund Policy

Thank you for shopping at MLILY. If you are not completely satisfied with your purchase, please contact us at csr@mlilyusa.com . Returns may differ if your MLILY product was purchased through a third-party retailer.

Returns

You have 30 calendar days from the date of purchase to request a return.

To be eligible for a return, items must be unused, unopened, and in the same condition that you received them, including the original packaging.

We cannot accept items that have been opened, used, damaged, washed, or altered in any way.

Return Steps

  • Initiate Your Return through our self-serve Returns Portal .
  • Receive Your Prepaid Label. At the end of the portal, you'll receive a prepaid label to print. If you cannot print it, a carrier location can assist you.
  • Ship Your Return. Package your items and drop off at the designated carrier location. Track your shipment using the provided label.

Processing

Most returns are processed within 5 business days after we receive your package.

Refunds are issued to your original method of payment and you will receive a confirmation email once the refund has been processed.

Return Notes

  • Please do not send returns without initiating a return through our self-serve Returns Portal first.
  • Do not ship returns to the address listed on your package.
  • If an item arrives damaged during shipment, contact us immediately.
  • MLILY products also include a Limited Manufacturer Warranty.

Need help with a return?

For more information about returns, refunds, or to submit a request, please contact us directly.

Email: csr@mlilyusa.com