Returns
You have 30 calendar days to request to return an item from the date you purchased it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and unopened. We do not accept any returned items that have been opened, used, damaged, washed or altered in any way.
Here are the return steps:
Contact us
Please contact Customer Service at csr@mlilusa.com, indicating the item(s) you would like to return or exchange and the reason. To speed up this process please include a copy of your receipt.
Print your shipping label
Once the return request is approved, we will send you a pre-paid shipping label. If you are unable to print, please bring this to a carrier location for assistance.
Ship it back to us
Most returns are processed within 5 business days after we receive your package. We’ll then issue a refund to you. And once your refund has been issued, you will receive a confirmation email.
Processing
Most returns are processed within 5 business days after we receive your package. We’ll then issue a refund to you. And once your refund has been issued, you will receive a confirmation email.
Return Notes
To ensure your return process is as smooth and simple as possible, please keep the following in mind:
