At MLILY, we strive to empower people to live life well-rested through our innovative sleep solutions. We pride ourselves on our caring customer service and goals of making comfort more accessible and inclusive through our extraordinary products and inclusive price points for all.
Let’s explore the MLILY difference and why we’re not just another mattress company.
About MLILY
Our company name, MLILY, pronounced [em-lil-ee], is derived from 梦 Meng (muhng), which translates to “dream” in Mandarin, representing deep, restful sleep, and 百合 Baihe (bye-khuh), which translates to “lily” and symbolizes prosperity, unity, and success.
Exceptional Customer Support
When you join the MLILY family, we promise to take care of you! That’s why with every MLILY mattress purchase comes free shipping and a 10-year manufacturer’s warranty, which covers any defects in materials or workmanship. As an added bonus, we offer warranties for all of our other products as well, so you can sleep easy knowing you’re getting the most out of your MLILY purchases.
Here is a breakdown of how long your beloved MLILY purchase is covered:
MLILY Products
- Mattress: 10-Year Warranty
- Pillow: 10-Year Warranty
- Mattress Protectors: 10-Year Warranty
- Adjustable Bases: 2-Year Warranty
- Sleep Systems: 2-Year Base Warranty & 10-Year Mattress Warranty
MLILY Kids Products
- Mattress: 10-Year Warranty
- Pillow: 10-Year Warranty
- Mattress Protectors: 10-Year Warranty
To begin a warranty claim, all the information you’ll need is:
- Your contact information
- Location of original purchase
- Proof of original purchase (such as invoice/receipt)
- Images of your MLILY product, including law tags, the products defect, and mattress foundation or base (if applicable)
- The products law tags (typically found along the seam)
- A written description of the issue
To learn more about what is and isn’t covered, visit our Warranty FAQs!
At MLILY, our team of sleep experts are always ready to provide you with friendly and reliable customer service via phone, email, or chat, so you can rest easy knowing you’re in good hands. Through our experienced customer service experts, we provide timely solutions no matter where you are in the U.S. We’ve empowered our customer service representatives to give you the best assistance possible, which isn’t something you’d find with a big box mattress retailer!
For example, one of our customers was experiencing an issue with his mattress cover’s zipper. He reached out via our customer support email and we were able to send him a brand new mattress in a matter of days!
Good customer service speaks for itself. So don’t just take our word for it – check out what our customers are saying about us!
Through our sleep solutions, MLILY has redefined good sleep, as well as made it our mission to provide each of our customers with caring customer service so they can make better sleep a habit! Shop MLILY and discover what you’ve been missing!
